All returns must be made within 45 days of receiving your original purchase.
- After your merchandise is returned and it meets our return criteria listed below you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
- Damaged shipments received in a damaged condition must be reported to us immediately upon receipt.
- If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
- If your product is NOT returned in its original condition, the item will be shipped back to you.
- You must include a completed Return Form, a copy of the original packing slip, and order number.
- Returned merchandise must be received in unopened original packaging with no evidence of use.
- Non-Returnable Products: Clearance, Promotional Sale and Custom Products (items made to your specifications) are not returnable. Only product defects or customization mistakes are returnable.
- If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
- ALL RETURNS MUST BE MADE WITHIN 45 DAYS OF RECEIVING YOUR PURCHASE.
- All promos that no longer qualify will be reversed.
Ship return merchandise with freight prepaid to:
779 Commerce Dr. Suite 11
Venice, FL 34292
Items that have been put into service and are thought to be defective fall under the manufacturer’s warranty, if there is one available. The item will need to be returned to FIRE NINJA. We will send it to the Quality Control Dept. for evaluation. Repair, a replacement, or a refund will be at our discretion based on the results of their evaluation.